virus protection

Before using your laptop or computer to connect to the UCT network you must install an up-to-date anti-virus application. For UCT-owned machines, Trellix (formerly known as McAfee) anti-virus (Endpoint Security) software comes automatically installed. For your own machine, you are entitled to a free site-licensed copy of Trellix, which you can get from the ICTS Downloads page. Remember to uninstall any other anti-virus programs before installing Trellix. Trellix will update automatically when you are connected to the UCT network. ICTS has anti-virus and malware specialists who continuously optimise the Trellix anti-virus software and configuration for you. If you are running your own anti-virus program, keeping the software updated and optimised is your responsibility.

 

Should your machine be infected to a point where it compromises the UCT network, the machine could be restricted from connecting to the UCT network till such time it is cleaned and complies with the UCT Anti-virus Policy.

UCT-owned computers

UCT-owned computers are installed with Trellix Endpoint Security. The system provides users with two critical security modules:

  • Threat Prevention: Checks for viruses, spyware, unwanted programs, and other threats by scanning items - automatically when users access them or on demand at any time.
  • Web Control: Displays safety ratings and reports for websites during online browsing and searching. Web Control enables the site administrator to block access to websites based on safety rating or content.

Installation instructions:

Install and update Trellix for Mac and Windows

UCT provides anti-virus software and virus-definition updates free of charge for all University-owned Windows computers and for all computers owned by UCT faculties, staff and students. If you're using a UCT-owned Windows machine, Endpoint Security will be installed by default.

However, if you need to install it manually on your computer, follow these instructions:

  1. Remove all other agents and virus scan packages from your machine.
  2. Log on to the ICTS Downloads section > click General > and select your operating system.
  3. Select Antivirus and select and download the Trellix Agent and ENS installation packages.  
  4. By default, the package will be placed in the Downloads folder.
  5. Browse to the Downloads folder and run the installation as an administrator (i.e., right-click and select Run as administrator).

Keep it updated

Trellix releases new virus definition files every day and it is your responsibility to ensure that your installation remains updated.

On campus:

If you are connected to the UCT network, Trellix will automatically update - as long as the Trellix Agent is running.

At home:

Open the Endpoint Security client and click Update Now.

Install Trellix for Mac and Windows at home

If you have internet access at home

  1. Log on to the ICTS Downloads section > click General > and select your operating system.
  2. Select Antivirus > Trellix Threat Prevention for Mac - macOS (Stand Alone) or TrellixHOME ENS (for Windows).
  3. Click Save and choose where you want to save the file (e.g. your Desktop).
  4. Follow the instructions for Mac (available from the Downloads page) and Windows (below) to install the software.

Install the ENS home software for Windows

  1. Navigate to where you saved the ENS file.
  2. Double-click the ENS file to begin installation.
  3. Once the dialog box confirms successful installation, click OK.
  4. Trellix Endpoint Security starts and the icon appears in the system tray

If you don't have internet access at home

While you are still on campus, you need to copy the installation file to a removable storage device (e.g. flash drive).

  1. Go to the ICTS Downloads section, log on and select the operating system you use.
  2. Under the Antivirus heading, click Trellix Threat Prevention for Mac -macOS (Stand Alone) or Trellix ENS (for Windows)
  3. Click Save and choose a convenient location for the enshome file  (e.g., flash drive).

Install the ENS home software for Windows

  1. Navigate to where you saved the file and double-click on it to begin installation.
  2. Once the dialog box confirms successful installation, click OK.
  3. Trellix Endpoint Security starts and the icon appears in the system tray.

Install Trellix for Linux (EndPoint Security)

  1. Uninstall all other anti-virus applications from your machine.
  2. Navigate to the ICTS Downloads section, log on and select Linux.
  3. Select Antivirus > select and download Linux_Trellix_Agent_TP(ENS).zip.
  4. Navigate to the location where you saved the files and extract the contents of the installer package.
  5. Install the program.

Virus protection for mobile devices

UCT does not offer an anti-virus solution for mobile devices such as smart phones, tablets and other handheld devices. You need to make your own arrangements for these devices.